First class shipping is free within the contiguous United States for any purchase over $18. We also ship internationally and shipping rates on international orders will be calculated at checkout.
Your order will ship within 2 business days of purchase. We do not ship orders on weekends or holidays.
When your order ships you will receive an email with the corresponding tracking information.
Send us an email to email@example.com and we will help you out.
We accept Visa, MasterCard, American Express, and Discover. You can also use PayPal to purchase from our site.
Yes. We are very serious about protecting our customers data and our online store is certified Level 1 PCI DSS Compliant.
Your card is charged when we process your order. With ongoing tea subscriptions, your card will be charged when the subscription renews.
Yes we offer both ongoing subscriptions and prepaid multi-month subscriptions. The ongoing subscriptions are available on the individual tea product pages. You can change or cancel the ongoing subscriptions at any time from your account page. The prepaid multi-month subscriptions make perfect gifts and do not renew once their term is over.
You can cancel anytime, free of charge from your account page.
We love our teas and we think you will also but we understand that not everything works out. However, for food safety reasons we are unable to accept any returns once a box has been shipped to you.
Yes of course! As mentioned above, gift subscriptions are available for 3 and 6 month terms and they do not renew and you can also send one-off orders as gifts. We also have gift cards for sale in increments of $25, $50, $100, and $150. Simply purchase the card you want and you will receive an email with a gift code that you can forward to the gift recipient. From there, the gift recipient can redeem the card when they order their teas. As of now we do not have the ability to allow senders to create a personalized note for the gift recipient but we are working on providing that service to our customers in the future.
Our teas are sourced from top organic gardens from around the world and they are blended and packed in Hamburg, Germany. Our German manufacturer has been operating for over 130 years and they are one of the largest and most respected importers, exporters and processors of fine teas in the world.
Our teas have a 2 year shelf life.
The best way to maintain the freshness of your tea is to store it inside a dry, cool and dark cupboard or pantry.
Yes we believe strongly in the importance of drinking organic tea so all of our teas are organic. In addition, our teas are vegan, gluten free and contain NO artificial ingredients. Genetically modified organisms (GMOs) are also forbidden under the USDA’s organic program, so all of our teas are also free of GMOs.
Every tea box contains 15 bags of tea.
Ingredients for each tea can be found on the box and on the product profile page for each tea.
High grade whole leaf tea is the best way to get the full flavor out of your cup of tea and that is exactly what we sell. However, most of us prefer the convenience of making tea from teabags but it’s difficult to pack whole leaf tea into traditional paper teabags, so most bagged teas are made from poor quality tea dust. Our pyramid bags enable a full extraction of flavor and aroma offering loose leaf quality infusions in the convenience of a bag form.
Our triangle tea bags are made out of a plant-based material called polylactic acid (PLA). PLA is GMO-free material that is produced by breaking down starches found in plant sources such as corn and potatoes. Given its plant-based backbone, our PLA bags are also biodegradable.
Have a great idea for us? Whether it's tea suggestions, ideas for our website, or ways to improve your experience we are always searching for ways to make our products and service better. We would love to hear what you have to say and you can email us at firstname.lastname@example.org with any suggestions.