FREE SHIPPING ON ORDERS OVER $18

FAQ

SHIPPING AND DELIVERY

WHAT IS YOUR SHIPPING POLICY AND WHERE DO YOU SHIP?

First class shipping is free within the contiguous United States for any purchase over $18. We also ship internationally and shipping rates on international orders will be calculated at checkout.

WHEN WILL MY ORDER SHIP? 

Your order will ship within 2 business days of purchase. We do not ship orders on weekends or holidays.

HOW DO I TRACK MY ORDER? 

When your order ships you will receive an email with the corresponding tracking information.

MY ORDER HASN’T ARRIVED YET. WHAT DO I DO?

Send us an email to help@liquidandleaf.com and we will help you out.

BILLING AND ACCOUNT MANAGEMENT

WHAT TYPE OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, and Discover. You can also use PayPal to purchase from our site.

IS MY PAYMENT INFORMATION SECURE?

Yes. We are very serious about protecting our customers data and our online store is certified Level 1 PCI DSS Compliant.

WHEN WILL MY CREDIT CARD CHARGED?

Your card is charged when we process your order. With ongoing tea subscriptions, your card will be charged when the subscription renews.

DO YOU OFFER TEA SUBSCRIPTIONS? 

Yes we offer both ongoing subscriptions and prepaid multi-month subscriptions. The ongoing subscriptions are available on the individual tea product pages. You can change or cancel the ongoing subscriptions at any time from your account page. The prepaid multi-month subscriptions make perfect gifts and do not renew once their term is over. 

WHAT IS YOUR CANCELLATION POLICY ON SUBSCRIPTIONS?

You can cancel anytime, free of charge from your account page. 

CAN I RETURN MY ORDER FOR A REFUND?

We love our teas and we think you will also but we understand that not everything works out. However, for food safety reasons we are unable to accept any returns once a box has been shipped to you.

CAN I GIVE LIQUID + LEAF AS A GIFT?

Yes of course! As mentioned above, gift subscriptions are available for 3 and 6 month terms and they do not renew and you can also send one-off orders as gifts. We also have gift cards for sale in increments of $25, $50, $100, and $150. Simply purchase the card you want and you will receive an email with a gift code that you can forward to the gift recipient. From there, the gift recipient can redeem the card when they order their teas. As of now we do not have the ability to allow senders to create a personalized note for the gift recipient but we are working on providing that service to our customers in the future.

PRODUCT

WHERE ARE YOUR TEAS MADE?

Our teas are sourced from top organic gardens from around the world and they are blended and packed in Hamburg, Germany. Our German manufacturer has been operating for over 130 years and they are one of the largest and most respected importers, exporters and processors of fine teas in the world.

WHAT IS THE SHELF LIFE OF YOUR TEAS?

Our teas have a 2 year shelf life.

HOW SHOULD I STORE MY TEA?

The best way to maintain the freshness of your tea is to store it inside a dry, cool and dark cupboard or pantry.

ARE YOUR TEAS ORGANIC?

Yes we believe strongly in the importance of drinking organic tea so all of our teas are organic. In addition, our teas are vegan, gluten free and contain NO artificial ingredients. Genetically modified organisms (GMOs) are also forbidden under the USDA’s organic program, so all of our teas are also free of GMOs.

HOW MANY SERVINGS COME IN A BOX?

Every tea box contains 15 bags of tea.

HOW DO I FIND THE INGREDIENTS IN EACH TEA? 

Ingredients for each tea can be found on the box and on the product profile page for each tea.

ARE YOUR TEAS LOOSE LEAF?

High grade whole leaf tea is the best way to get the full flavor out of your cup of tea and that is exactly what we sell. However, most of us prefer the convenience of making tea from teabags but it’s difficult to pack whole leaf tea into traditional paper teabags, so most bagged teas are made from poor quality tea dust. Our pyramid bags enable a full extraction of flavor and aroma offering loose leaf quality infusions in the convenience of a bag form.

WHAT ARE YOUR BAGS MADE OF?

Our triangle tea bags are made out of a plant-based material called polylactic acid (PLA). PLA is GMO-free material that is produced by breaking down starches found in plant sources such as corn and potatoes. Given its plant-based backbone, our PLA bags are also biodegradable.

HOW DO I SHARE MY IDEAS WITH LIQUID + LEAF

Have a great idea for us? Whether it's tea suggestions, ideas for our website, or ways to improve your experience we are always searching for ways to make our products and service better. We would love to hear what you have to say and you can email us at help@liquidandleaf.com with any suggestions.